Monthly staffing fluctuation and inefficient processes led to high turnover
Our client supports managed care organization with supplemental benefits programs. It was using multiple staffing providers to staff up contact centers across the United States as needed. This strategy turned out to be costly, inefficient, and contributed to high turnover among our client’s leadership and human resources teams.
Our impact
Cost Savings
38%
decrease in cost per call
Through our exclusive partnership, our client saw a significant drop in its call centers’ cost per call—from $8/hour to $4.97/hour.
Order Fulfilment
107%
average fill rate during critical ramps
Our client counts on us to provide up to 1,200 contingent workers during peak periods.
Turnover Rate
< 20%
turnover
Daily callouts dropped from 18% to 7%, driven by Employbridge-implemented programs.
What we did
A flexible staffing solution
We created a single model that could be scaled up or down depending on project demands. As our client’s sole provider, we could standardize job profiles, communication, onboarding, invoicing, and more.
Our partnership with Employbridge has been instrumental to our success … The quality of the talent was the best we have had!
